ck89 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") apply to all services, games, promotions, and activities on the ck89 platform. By accessing the ck89 website, creating an account, or using any service, you are considered to have fully accepted these Terms.

ck89 is an online entertainment platform that provides casino games, sports betting, and related services for users in Bangladesh. If you do not agree with these Terms, please do not use the platform.

These Terms apply alongside our Privacy Policy and Responsible Gaming Guidelines. All documents mentioned together form a legally binding agreement between ck89 and the user.

2 User Eligibility

To use the ck89 platform, you must meet the following conditions:

• You must be at least 21 years of age or older.
• You must participate in ck89 voluntarily and entirely at your own responsibility.
• Online gaming must be legal in the area where you reside.
• Each person may operate only one account.
• You must not be a current or former employee of ck89, or an immediate family member of such an employee.

ck89 reserves the right to reject any account registration request at any time without giving a reason. Access to the platform by minors is strictly prohibited.

3 Account Registration and Security

3.1 Creating an Account

To open an account at ck89, you must provide accurate, complete, and up-to-date information. Providing false or incomplete information may result in account cancellation and forfeiture of any pending balance.

3.2 Account Security

You are solely responsible for keeping your login details (username and password) confidential. All activity carried out from your account will be treated as your responsibility.

• Do not share your account details with any third party.
• If you suspect unauthorized access to your account, notify our support team immediately.
• You may not operate an account on behalf of another person.

3.3 Identity Verification (KYC)

ck89 reserves the right to verify your identity at any time. A national ID card, passport, or other government-issued document may be requested. Withdrawals may be delayed or suspended until verification is complete.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

bKash, Nagad, Rocket, and Upay can be used to deposit funds at ck89. The minimum deposit amount is ৳500 (five hundred taka). Deposits must be sent only from your own mobile banking account.

• Funds sent from a third-party account will not be accepted and may be returned.
• Every deposit transaction is secured by SSL encryption.
• After a deposit, the balance is generally updated immediately.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000 (one thousand taka). Successful withdrawals are generally completed within 30 minutes to 3 hours.

• Withdrawal requests may only be made to the same payment method used for the deposit.
• Identity verification must be completed before a withdrawal can be made.
• Suspicious transactions may be reviewed in accordance with anti-money laundering policies.
• Winnings from bonuses must meet the wagering requirements before withdrawal.

4.3 Transaction Liability

ck89 will not be liable for transaction delays caused by payment provider server outages or technical issues. In such situations, please contact our support team.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus of up to ৳20,000 on their first deposit. The following conditions must be met to receive this bonus:

• After activating the bonus, the bonus amount must complete a 25x wagering requirement.
• Each user may receive the welcome bonus only once.
• If wagering is not completed before the bonus expires, the bonus will be cancelled.
• The wagering contribution rate may differ for certain games.

5.2 General Bonus Terms

The following general terms apply to all bonus offers:

• A bonus cannot be used with more than one offer at the same time, unless explicitly permitted.
• ck89 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse or fraud is suspected, the account may be subject to investigation.
• Attempting to collect bonuses using multiple accounts is strictly prohibited.

5.3 VIP Cashback Program

The ck89 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Advancement to the next tier depends on the user's activity and contribution on the platform. Cashback terms and amounts may change without prior notice.

6 Fair Play and Prohibited Activities

6.1 Fair Play Policy

ck89 firmly believes in the fair play principle. All games are conducted transparently and impartially. Game outcomes are determined using Random Number Generator (RNG) technology, which is completely unbiased.

6.2 Prohibited Activities

The following activities are strictly prohibited on ck89:

• Fraud, deception, or any attempt at manipulation.
• Playing games using bots, scripts, or automated software.
• Money laundering or illegal financial activity.
• Creating multiple accounts to claim bonus benefits.
• Attempting to interfere with the platform's security systems.
• Harassing or misleading other users.
• Operating an account on behalf of or for minors.

Involvement in any of the prohibited activities described above will result in immediate account closure and the balance may be forfeited.

7 Copyright and Intellectual Property

All content on the ck89 website — logos, designs, text, graphics, software, and code — is the exclusive property of ck89 or is licensed to it. No part of this content may be reproduced, distributed, or used without written permission.

Users may use the platform for personal and non-commercial purposes. Reverse engineering or decompiling any part of the platform is prohibited.

8 Privacy and Data Protection

ck89 gives the highest importance to the privacy of users' personal information. We do not sell or transfer your information to any unauthorized third party. For details on data protection, please read our Privacy Policy.

We use SSL encryption and advanced security technology to keep your account information safe. However, no transmission of information over the internet is completely secure — the user bears this risk themselves.

9 Limitation of Liability

ck89 will not be liable for the following:

• Losses caused by technical issues or server outages.
• Losses due to theft or hacking of a user's account details (where no negligence on ck89's part is involved).
• Transaction delays caused by failure of a third-party payment provider.
• Interruptions to gameplay caused by the user's own internet connection issues.
• Suspension of services due to changes in law or government directives.

In any circumstances, ck89's total liability will be equal to or less than the balance held in the user's account.

10 Account Closure and Suspension

10.1 Closure at the User's Request

You may close your account at any time by contacting our support team. Before closing your account, please check all pending bonus wagering requirements.

10.2 Closure at ck89's Initiative

ck89 reserves the right to suspend or close an account in the following cases:

• In cases of Terms violations or suspicious activity.
• In cases of failure to complete identity verification or provision of false information.
• If evidence of fraud or illegal activity is found.
• In compliance with directions from legal authorities.

10.3 Self-Exclusion for Responsible Gaming

If you feel that gaming is going beyond your control, please use the self-exclusion option. For more information, see the Responsible Gaming page.

11 Changes to the Terms

ck89 reserves the right to change these Terms at any time. Continuing to use the platform after changes take effect will be considered acceptance of the new Terms.

For significant changes, we will try to notify users by email or through a notice on the platform. However, it is your responsibility to visit this page regularly.

12 Applicable Law and Dispute Resolution

Any dispute arising from these Terms will first be addressed through negotiation. If a resolution cannot be reached through negotiation, both parties will resolve the dispute through a mutually agreed mediation process.

ck89 is committed to giving users the best experience as a safe and reliable platform. For any complaints or suggestions, email [email protected] or contact us via 24/7 live chat.

13 Contact and Support

If you have any questions about these Terms, please contact our support team:

• Email: [email protected]
• Live Chat: available in Bengali 24 hours a day, 7 days a week

Our support team is always ready to answer any of your questions in Bengali. Our goal is to ensure your gaming experience is the best it can be.